We can help you with your Organizational Development Needs
How Your Business Can Benefit from Organizational Development:
Organizational development (OD) is a practice that many companies regardless of size are now embracing. The adage that change is the only constant in the world primarily applies to businesses, and businesses that practice OD can continuously evolve and hurdle the challenges posed by changes based on internal and external factors.
OD is a relatively new procedure, having been born out of human relations studies that evolved in the 1930s. During that time, psychologists discovered that organizational structure and processes affect the motivation and behavior of workers.
Lately, companies have practiced OD to adapt to rapidly changing business environments. Through this process, we can assist with organizing your business, develop or re-evaluating processes, implement goals and initiatives, impact learning and knowledge to your workers, and harness employee and teamwork development. There are many benefits that your company can derive from our services.
Companies that practice OD can continue to improve their business processes, whether it’s enhancing internal regulations, improving marketing programs, or changing logistic plans. Our process calls for a continuous cycle of improvement, where companies plan, implement, evaluate, and monitor their organizational strategies.
Continuous improvement of a business process leads to innovation. Firms that apply OD can determine which of its products and services need to be enhanced. At the same time, these companies can identify the most opportune time to launch a new product or service.
Employees play a vital role in any OD program and companies that encourage enhanced communication and interaction amongst employees are more satisfied. The discussion is open both vertically and laterally. Increased employee engagement allows the company to impart its goals and values with its personnel. Employees can better understand the aims of the organization and how they can contribute to the fulfillment of these targets. Enhanced communication within the team also leads to quick conflict resolution for lower turnover and improved employee satisfaction.
Aside from encouraging enhanced communication amongst employees, OD also results in employee development. This process is brought about by the need for the company to keep up with evolving market requirements. By partnering with our business to provide regular training and skills competency, companies build up the expertise of their workforce and meet ever-changing market demands. Employees who are well-trained also have high morale and are more capable of innovating. These employees can then be counted upon by the company to contribute to its continuous improvement efforts.
There are many ways a company can improve its bottom line by practicing organizational development. By encouraging innovation and improving the efficiency of its employees, a company can make its operations more efficient resulting in increased profits.
Reducing costs is also a benefit. Engaged employees won’t be skipping work frequently, enabling the company to maximize the contributions from its workforce. Motivated employees also deliver excellent customer service, which would encourage clients to continue buying a product or service from the firm.
And with a corporate culture that stresses constant innovation and puts a premium on customer satisfaction, companies will have a distinct advantage over its competitors.
Few companies have the capital to invest in organization development activities like employee and teamwork development, leadership training, and enhanced work systems and procedures. When meeting the next payroll is a paramount concern, it only stands to reason capital expenditures flow to the “technical” needs of the business.
However, the growth stages of the business lifecycle are often the time when these services are the most needed. Balance and Harmony 360² can help bridge the gap as your business grows and matures by providing organizational development services on a contract retainer basis.
Depending on the needs of the client, we can work with you and employees one time per week, or several times a month to stay focused on the big goals. We can develop strategies, connect the team, and drive results. Rather than incur the cost of sending your people out for training and organization development, you can bring us in at substantial savings.
Our services extend beyond education and employee and teamwork development. We can assist you in developing strategic plans, business systems, and work procedures and processes.
Strategic plans are a must, but a plan with twenty, thirty or more pages of documentation is not likely to provide the appropriate rudder to steer daily activities and keep your business on course. Plans that take many months to develop, debate, and finalize can take on an aura of finality. How difficult is it to update that kind of planning document?
We START with simple one-page ACTION plans that get used as a means of prioritizing what needs to be done and when to do it. It also shows employees "change" is happening and how their role fits in the process. Simple plans that are used and revised often put your company in a better position to respond to changes in your business environment.
At the core of a strategic plan is the vision of where the company wants to go. Entrepreneurs begin their businesses with a dream. The dream is an idea of the kind of business they want to create. It is a sense of what the business should be and what it stands for in today's market.
Strategic Visioning and Planning
More often than not a corporate vision looks to the internals of the business itself, often ignoring the external needs of organization members. Our 360² approach to Strategic Visioning and Planning includes issues like what kind of employees the company desires. We can help you develop or update your business’s mission and core values to share with all members of the organization. To get everybody pulling in the same direction, they have to know where they are going and how you will take them there.
The digital age has dramatically increased the tempo of one of the life’s constant phenomena – change. Your customers, your competitors, your suppliers, and the business environments in which you operate change every day. Companies that don’t change to meet changing needs will inevitably fall by the wayside.
Many businesses acknowledge the need to change, but few succeed with significant change management efforts. A study by McKinsey & Company found a shocking 70% of executives surveyed felt their change management efforts had not achieved their aims.
To change you need to know where you want to go in particular terms and take a realistic look at where you are now. This paradigm applies to personal change as well as to the technical aspects of the business. At the core of our approach to change management at any level are the concepts of SMART goals – Specific; Measurable; Actionable; Realistic; and Targeted.
Our change management strategies typically follow a 360² assessment. In the belief change needs to start at the top of the organization, our preferred approach is, to begin with, company leadership.
Problem Solving & Team Building
Effective problem solving follows the paradigm of "to get where you want to go you need to know where you are" but often doesn’t. What business leaders want are solutions to problems fast and frequently jump into generating alternative solutions before addressing the problem itself with full understanding.
A Teamwork approach elevates problem identification and generation of solutions from an "alone activity" to a "one to all" activity. However, in the early days of many small businesses the top management team, populated by experts in the different technical aspects of the firm, often prefer to do things on their own rather than getting employees more involved.
A teamwork approach to problem-solving does not mean an endless series of meetings. Teamwork is about mutual trust, productive debate, conflict resolution, commitment to action even without full consensus, mutual accountability, and achievement of collective results. To use a teamwork approach to problem-solving, you first have to build effective teams.
Solutions from a 360² vantage point; Put Systems in Place that Run the Business
We work with our clients to build functioning teams that can look at problems and potential solutions from a 360² vantage point. In the early days of many businesses, entrepreneurial founders often find themselves running around in circles making things up as they go.
In some cases, the owners feel like they are the ones doing all the work. Their businesses are so dependent on their efforts they just can’t seem to get away. In truth over time, a company should put systems in place that in effect run the business. The people are there to work the systems. Business owners who feel as though they are spinning their wheels need to develop a systematic approach to running the business.
Procedures and Processes
Systems breed work procedures and processes. If your company has yet to establish work procedures or if the systems in place are obsolete and out of date, your employees are left to operate on a crisis-by-crisis basis, often with inconsistent effort and results. A 360² assessment can pinpoint inconsistencies and form the foundation for developing a standard set of operating rules and work procedures and processes. We specialize in keeping things simple. Complex systems that are difficult to follow rarely get done.
They can be a powerful communication, and problem-solving event or they can be little more than dull time-wasters that get in the way of real work. Frustrated with meetings where the discussion wandered around in circles and accomplished little, some business leaders are tempted to abandon or reduce the practice. This solution is like throwing out the baby with the bathwater.
Meetings are a tool, and like any tool, you have to know when its use is appropriate and how to use it to get the job done. Effective meetings can have a powerful energizing effect on all involved as problems and opportunities are identified and hashed out, and a team "buy-in" with decisions.
The difference between meeting disasters and meeting successes is a matter of assembly practices. We can help you with a set of “best practices” based on our SMART Meeting approach!